Network and Hardware Service Request

Thank you for choosing us to service your organization.

ALL requests for support can be handled by our service desk.

Troubleshooting support requests will usually begin remotely but in the event your request requires onsite service for resolution, an appropriate resource will be dispatched.

In addition to office hour support we are available any time for EMERGENCIES.

For Support During Office Hours

8:00 AM - 6:00 PM
Monday – Friday

Email -

- 614-792-0645 + select option 3 and then option 3 again 
You'll be routed to the next available help desk engineer to take your request.

For Emergency After Hours Support

Please use after hours for emergencies only.

6:01 PM - 7:59 AM
Monday - Friday

Friday 6:01 PM - Monday 7:59 AM

Call - 614-792-0645 + select option 6
Leave a message to receive a phone call from an on-call engineer.