Network and Hardware Service Request


Thank you for choosing us to service your organization.

ALL requests for support can be handled by our service desk.

Troubleshooting support requests will usually begin remotely but in the event your request requires onsite service for resolution, an appropriate resource will be scheduled.

In addition to office hour support we are available any time for EMERGENCIES.

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For Support During Office Hours


8:00 AM - 6:00 PM
Monday – Friday

  • Call: 614-792-0645
    Select option 3 and then option 3 again.
    You’ll be routed to the next available help desk engineer to take your request.

      For Emergency After Hours Support


      Please use after hours for emergencies only.

      6:01 PM - 7:59 AM
      Monday - Friday

      Friday 6:01 PM - Monday 7:59 AM

      • Call: 614-792-0645
        Select option 6 and leave a message to receive a phone call from an on-call engineer.

      For Support During Office Hours


      8:00 AM - 6:00 PM
      Monday – Friday

      • Call: 614-792-0645
        Select option 3 and then option 3 again.
        You’ll be routed to the next available help desk engineer to take your request.

          For Emergency After Hours Support


          Please use after hours for emergencies only.

          6:01 PM - 7:59 AM
          Monday - Friday

          Friday 6:01 PM - Monday 7:59 AM

          • Call: 614-792-0645
            Select option 6 and leave a message to receive a phone call from an on-call engineer.

           

          Submit Your Service Request Below