Network and Hardware Service Request
Thank you for choosing us to service your organization.
ALL requests for support can be handled by our service desk.
Troubleshooting support requests will usually begin remotely but in the event your request requires onsite service for resolution, an appropriate resource will be dispatched.
In addition to office hour support we are available any time for EMERGENCIES.
For Support During Office Hours
8:00 AM - 6:00 PM
Monday – Friday
Email - firstname.lastname@example.org
Call - 614-792-0645 + select option 3 and then option 3 again
You'll be routed to the next available help desk engineer to take your request.
For Emergency After Hours Support
Please use after hours for emergencies only.
6:01 PM - 7:59 AM
Monday - Friday
Friday 6:01 PM - Monday 7:59 AM
Call - 614-792-0645 + select option 6
Leave a message to receive a phone call from an on-call engineer.