What a mature Managed Services provider should be doing for you

Organizations continue to look for ways to cut costs while maintaining or improving services.  Managed Services for IT has become one of the most popular ways to achieve cost savings by eliminating internal network, server and pc maintenance and support.  Under the best circumstances, you have chosen a well-staffed and experienced Managed Services provider that has a “deep bench” of skills to tackle a broad range of problems as well as the remote management tools and help desk staff to properly monitor the health of your systems.

The basic things that you should expect of any prospective service provider include: adequate staffing, experienced technicians, a strong tool set for delivering service and a track record of satisfied customers.  These attributes, coupled with competitive pricing from a Managed Services provider can allow you to cut significant costs from your overhead — you can eliminate the payroll cost of in-house network engineers, help desk support staff and other IT staff as well as the ever-increasing cost of benefits.  For many companies, it also frees them from the effort they have to expend to manage IT and the higher rate of turnover they have with experienced IT staff.  In fact, the frustration of finding skilled staff to manage their systems can be a major reason for an organization to elect to go to Managed Services.

But there is something else that is very important to consider beyond all of the basic qualifications of a Managed Services provider — which is the ability to guide you in your future IT strategy.  This is something you may be getting from your present IT staff or not, but in case we exist in a fast changing IT landscape and the need for experienced IT counsel has never been greater.

Microman Managed Services has given this need a lot of thought and we have instituted a client-tuned review methodology that includes regularly scheduled meetings to review the success of an organization’s current IT strategy that includes a senior engineering resource, the Microman account representative and an appropriate representative of the organization’s management to review their use of technology and how it can be improved and refined.  We also consult with the client for project based needs so that important decisions, such as what vendors should be engaged, how an environment should be configured and planning for a rollout are all given proper consideration.  Microman has experience working with every kind of vendor on IT projects of every scope — including those who offer Cloud-hosted and locally hosted business applications, hosted servers, cabling, wireless, multimedia, telephones and training.  With a disciplined project management approach, we help organizations ramp up the resources they need to implement a new project, without straddling them with the long term costs of maintaining those resources when a project is completed.

Providing customers with a strategic outlook and quality business counsel is just as critical as providing them with quality Managed Services, and at Microman we provide the depth of services that allow organizations to save on IT while improving the quality of IT services that they consume and that is the essence of a strong relationship that produces a strong return on investment over the long haul.

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