Managed Services

Serving Columbus and central Ohio, our Managed Services are designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff. Unlike other service models that profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss.

Managed Services are ideal for business owners who:

  • Need to have their computer network, e-mail, database, and Internet access up and running 24/7/365 without problems.
  • Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
  • Want to maximize the speed, availability, and performance of their network.
  • Hate dealing with–or thinking about–computer problems and other complexities of operating a computer network.
  • Don’t have the time or staff to deal with computer network maintenance.

Managed IT Service Levels

Silver

  • Patch Management
  • Backup Monitoring
  • Security Log Monitoring
  • Antivirus Monitoring
  • Event Log Monitoring
  • Integrated Reports
  • Helpdesk Ticketing
  • Helpdesk Remote
  • Priority Access
  • Maximum Security

Gold

  • Patch Management
  • Backup Monitoring
  • Security Log Monitoring
  • Antivirus Monitoring
  • Event Log Monitoring
  • Integrated Reports
  • Helpdesk Ticketing
  • Helpdesk Remote
  • Priority Access
  • Maximum Security
  • Unlimited Support
  • Computer Maintenance

Platinum

  • Patch Management
  • Backup Monitoring
  • Security Log Monitoring
  • Antivirus Monitoring
  • Event Log Monitoring
  • Integrated Reports
  • Helpdesk Ticketing
  • Helpdesk Remote
  • Priority Access
  • Maximum Security
  • Unlimited Support
  • Computer Maintenance
  • Printers and Network Devices
  • Computer Restoration
  • iOS and Android Device

Frequently Asked Questions

Q: If I sign up for this program, what is my commitment?

A: We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources to your account. However, for first-time contracts, we will allow an initial 6-month commitment to allow you to test the waters and see if this program works for you. You may also cancel this agreement at any time, without penalty, as long as you give us 30-days’ written notice.

Q: Are new hardware and software installation costs covered under this agreement?

A: Yes, if you sign up for the Gold Level. If you are on a Bronze or Silver level, you will receive a discount on our rates for installing and configuring new hardware and software.
Note: The costs of the hardware and software are NOT included. However, we will act on your behalf to research, recommend, and purchase new hardware and software at no additional cost.

Q: Will you guarantee that I won't have any technical problems or downtime?

A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. Plus, if you are a Silver or Gold Client, we will resolve any computer network problems without billing you additional fees.