What a mature Managed Services provider should be doing for you

Organizations continue to look for ways to cut costs while maintaining or improving services.  Managed Services for IT has become one of the most popular ways to achieve cost savings by eliminating internal network, server and pc maintenance and support.  Under the best circumstances, you have chosen a well-staffed and experienced Managed Services provider that has a “deep bench” of skills to tackle a broad range of problems as well as the remote management tools and help desk staff to properly monitor the health of your systems.

The basic things that you should expect of any prospective service provider include: adequate staffing, experienced technicians, a strong tool set for delivering service and a track record of satisfied customers.  These attributes, coupled with competitive pricing from a Managed Services provider can allow you to cut significant costs from your overhead — you can eliminate the payroll cost of in-house network engineers, help desk support staff and other IT staff as well as the ever-increasing cost of benefits.  For many companies, it also frees them from the effort they have to expend to manage IT and the higher rate of turnover they have with experienced IT staff.  In fact, the frustration of finding skilled staff to manage their systems can be a major reason for an organization to elect to go to Managed Services.

But there is something else that is very important to consider beyond all of the basic qualifications of a Managed Services provider — which is the ability to guide you in your future IT strategy.  This is something you may be getting from your present IT staff or not, but in case we exist in a fast changing IT landscape and the need for experienced IT counsel has never been greater.

Microman Managed Services has given this need a lot of thought and we have instituted a client-tuned review methodology that includes regularly scheduled meetings to review the success of an organization’s current IT strategy that includes a senior engineering resource, the Microman account representative and an appropriate representative of the organization’s management to review their use of technology and how it can be improved and refined.  We also consult with the client for project based needs so that important decisions, such as what vendors should be engaged, how an environment should be configured and planning for a rollout are all given proper consideration.  Microman has experience working with every kind of vendor on IT projects of every scope — including those who offer Cloud-hosted and locally hosted business applications, hosted servers, cabling, wireless, multimedia, telephones and training.  With a disciplined project management approach, we help organizations ramp up the resources they need to implement a new project, without straddling them with the long term costs of maintaining those resources when a project is completed.

Providing customers with a strategic outlook and quality business counsel is just as critical as providing them with quality Managed Services, and at Microman we provide the depth of services that allow organizations to save on IT while improving the quality of IT services that they consume and that is the essence of a strong relationship that produces a strong return on investment over the long haul.


Managed Services — It’s More Than A Remote Tech Connected To The Internet

When Microman decided to offer Managed Services in central Ohio, it was an outgrowth of delivering more than two decades of field service and then later, remote service via the internet. But our background clearly grew out of a long history of delivering high quality PC and network service which meant that over time we developed a strong staff of field engineers covering a diverse set of skills, as well as filling key positions of experience that include a director of services and a service dispatcher to manage our efforts.

Today, clients more than ever are looking to cut costs, yet maintain the high level of service they expected from in-house technical resources. Managed Services have held out the hope of giving them everything they want: lower costs, responsive service and the ability to scale up and down as their fortunes change. However, there is just one big wrinkle: many companies have rushed into the business hoping to make a buck with little more than a PC and an internet connection. The marketing can look good, but Managed Services mean nothing unless there is a quality and trained team to back it up.

Microman’s extensive experience covers PC, network and server sales and repair, backup (both local and Cloud), antivirus, anti-spam, firewalls, remote computing, switching, routing, IP telephony, and just about every facet of connectivity in the PC world. For clients who want IT guidance as part of the relationship we provide CIO / CTO services that consist of reviewing and consulting with clients on the key aspects of their business applications and infrastructure. From Microsoft Windows Server to their other Application Servers (such as SQL, SharePoint, Lync, and Exchange), our wide-ranging expertise allows clients to get a sense of the “big picture” that should be driving their IT decisions.

Many clients engage us today to handle other complex decisions, such as when to move applications to the Cloud in order to simplify maintenance and support and to lower costs. Equally important is deciding how to best virtualize locally hosted applications to improve support and lower costs. Microman helps clients maneuver the numerous and complex opportunities for configuring their business environments in a way that optimizes the benefits and minimizes the expense.

That’s why Microman’s Managed Services bring more to the table with our Managed Service offering. We started off by selecting one of the top names in managed service software as the backbone of the electronic portion of our offering. Its versatile server and desktop agents monitor the health statistics of managed servers and desktops in realtime. But on the backend is where the delivery process must take shape — and for us, that means experienced staff running the monitoring console that are ready to respond to anything that goes wrong quickly and effectively.

Again, the distinction with Microman service reaches into further key facets of a well-prepared service organization: we have a team of field engineers ready to be dispatched with access to over $ 1.5 million in inventory of spare servers, desktops, network gear, components and peripherals to effect rapid service. Without the field arm backed with spare inventory, a Managed Service organization can delivery only half of the critical equation. They can manipulate the software on a host or a pc if it is up and running, but if there is a hardware problem and they can’t get there quickly, the client faces extended downtime. The well prepared and competent organization has considerable resources ready to deploy and this is the essence of Microman’s Managed Services and that translates into strong value for our clients.

Based in Dublin, Ohio, Microman has thousands of clients throughout Ohio and the Midwest. Founded in 1987, Microman is celebrating its 25th year in business with an exceptional commitment to its clients.